FSTEC Asia News

Dynamic pricing, also known as surge pricing, is expected to take off in the coming years, thanks to new technology. But customers may not like it.

At FSTEC, franchisors say getting system buy-in on tech means making them part of the decision process. But sometimes you have to say no to new tech, too.

Tech is becoming the most crucial department in the modern restaurant C-suite. But with great power comes great responsibility.

The Bottom Line: Some executives of franchise chains are also franchisees. “I feel the pain when I make a decision to bring something in.”

The technology has been the talk of the conference. But many operators are still searching for the best applications, and some worry it could hurt the dining experience.

While concepts are adding new digital ordering technology, robots or even AI, executives work to keep their focus on the customer.

As the industry races to adopt the latest innovations, how are diners feeling about their brand interactions? A member of Gen Z, a Millennial, a Gen Xer and a Boomer shared their views at FSTEC.